Testimonials 4.2/5 based on 213 reviews
ADAM RANDLES
"No booking took place
Currently querying for refund"
17 Oct 2024
Verified Rider
DAVID HIGGINS
"Pick up wasn’t from airport drop off was and was to drop off point"
27 Aug 2024
Verified Rider
DARYLL LUXFORD
"Clean, comfortable car, courteous carefull driver"
21 Apr 2024
Verified Rider
CHRISTINE GLOVER
"Why don't you tell me why the driver was so late and you quadrupled the local rate for the journey. As I had already paid in advance for all four trips booked and it was impossible to contact you either by phone or online there was nothing I could do. I was late for work both days. I am a trainer and it was work for the NHS. You ought to be ashamed of yourselves"
26 Dec 2023
Verified Rider
CHRISTINE GLOVER
"Why don't you tell me why the driver was so late and you quadrupled the local rate for the journey. As I had already paid in advance for all four trips booked and it was impossible to contact you either by phone or online there was nothing I could do. I was late for work both days. I am a trainer and it was work for the NHS. You ought to be ashamed of yourselves"
26 Dec 2023
Verified Rider
CHRISTINE GLOVER
"Why don't you tell me why the driver was so late and you quadrupled the local rate for the journey. As I had already paid in advance for all four trips booked and it was impossible to contact you either by phone or online there was nothing I could do. I was late for work both days. I am a trainer and it was work for the NHS. You ought to be ashamed of yourselves"
26 Dec 2023
Verified Rider
BART DELGADO
"The service was good "
11 Dec 2023
Verified Rider
BART DELGADO
"The service was good "
11 Dec 2023
Verified Rider
RONALD ROBB
"Trip was to airport"
21 Sep 2023
Verified Rider
KAREN CLINTON
"Great service. "
09 Sep 2023
Verified Rider
LISA KAVANAGH-TAYLOR
"Very polite and friendly driver. Communicated well upon collection and pick up for return.
Only downside was the cost per person for a return trip was quite a lot compared to a smaller vehicle."
08 Aug 2023
Verified Rider
DAVID TATE
"Instructions provided on where to meet were good. No issues. Worked perfectly."
31 Jul 2023
Verified Rider
KARL-HANS KöNIG
"Was Vito"
12 Jul 2023
Verified Rider
ROB MURPHY
"Very efficient service. Driver was very friendly and helpful."
20 Jun 2023
Verified Rider
LINDSAY GIBSON
"Great thank you!"
15 Jun 2023
Verified Rider
PHOEBE STRETTLE
"Great journey"
12 Jun 2023
Verified Rider
LUCY INNES
"All worked perfectly, thank you "
28 Dec 2022
Verified Rider
DAVID MAUGHAN
"Punctual & courteous. What more could you want? "
18 Dec 2022
Verified Rider
ANDREW BENTLEY
"Helpful a a nod efficient"
17 Dec 2022
Verified Rider
ANDREA TUCKER
"i have sent you an email with my complaint which you have not replied to The driver only called us at the pick up time to ask where we were so we had to walk out of the terminal to find him and he gave us the wrong directions. then his door was broken which took over 1/2 and hour to sort out . We only left the airport over 1/2 and hour after pick up time. The journey to Sussex - 25 miles was with a window WIDE OPEN as the seat belt had to keep the door closed and therefore the driver was not wearing it. Everything illegal. On arrival in Sussex the driver wanted payment at which point i lost all respect for your company. We had already paid in good faith via the on-line booking system. Disgusting service and yes i would like a response. "
26 Nov 2022
Verified Rider
OLIVER JACOBS
"all good"
22 Nov 2022
Verified Rider
MIKE STEEL
"Swift, efficient and all done with a smile."
19 Nov 2022
Verified Rider
STEFANIE EVTIMOVA
"My journey was to a terminal, not from.
"
12 Nov 2022
Verified Rider
ROWAN HERMES
"Great experience, however the £5 Gatwick parking charge should be included in the initial quote. "
31 Oct 2022
Verified Rider
MICHAEL SOMORJAY
"all good"
26 Oct 2022
Verified Rider
JAMES SMITH
"Really helpful company, had a mix up with the web booking, so called and they sorted the booking quickly. Friendly helpful driver, highly recommended "
19 Oct 2022
Verified Rider
TAL KLEIMAN
"Really nice service. "
15 Oct 2022
Verified Rider
OLIVER TODD
"All round great service"
10 Oct 2022
Verified Rider
CHRISSIE AGIUS
"Rather grumpy driver did not offer to assist with luggage"
07 Oct 2022
Verified Rider
VICTORIA MINNS
"Apparently there was lots of traffic - I was waiting at least 30-40 minutes for him to arrive."
02 Oct 2022
Verified Rider
PAUL YATES
"Driver arrived on time and kept me updated via phone as to where he would meet me. Extremely helpful. All round good service and would recommend."
23 Sep 2022
Verified Rider
TARA WILDING
"Driver was really lovely."
20 Sep 2022
Verified Rider
KIM JACKSON
"Taxi company took money even though journey never took place. Out of pocket by 83.50£. Horrific customer service 0/10. "
20 Sep 2022
Verified Rider
KIM JACKSON
"Taxi company took money even though journey never took place. Out of pocket by 83.50£. Horrific customer service 0/10. "
20 Sep 2022
Verified Rider
DAVID GRESHAM
"We'd passed updated times and terminal details to the support line when our flight was changed. These changes weren't passed on to the driver who only found out when he texted us.
Driver was very good.
Car was comfortable and clean."
13 Sep 2022
Verified Rider
RICHARD MOTH
"No call was made, informing me that the driver was late.
Since I was going to the Airport, after ten minutes waiting, I got in my own car and left.
The driver then telephoned me when he arrived - 20 minutes after he was due.
This level of service is deplorable and I look forward to receiving and apology and refund from the company.
"
13 Sep 2022
Verified Rider
IAN WICKENDEN
"Everything was great apart from the eye-watering price for the journey. I'll be getting the train back instead."
12 Sep 2022
Verified Rider
FRANCESC MINOVES
"The car could fit the 5 passengers but was not even close to a Mercedes’ Vito. Such model should be indicated if the car sent is so different. "
05 Sep 2022
Verified Rider
ROBERT ALLUM
"I received excellent service that I couldn't faulty both to and from Heathrow."
26 Aug 2022
Verified Rider
MAT WINSER
"Great experience "
23 Aug 2022
Verified Rider
MAYAN BAGDE
"Good"
21 Aug 2022
Verified Rider
BRIONY GREENLAND
"Late picking us up. "
17 Aug 2022
Verified Rider
LAURA MURRAY
"A great service! Easy to book, on time. Lovely clean, cool car and very polite driver. I arrived at Heathrow stress free and very happy that I didn’t have to take three trains.
(Left my tip with driver already, as a thank you for his brilliant customer service)"
14 Aug 2022
Verified Rider
DANIEL STEPHENS
"Perfect on time and friendly! "
08 Aug 2022
Verified Rider
PAUL HYKIN
"Nothing wrong - agreed to meet outside"
08 Aug 2022
Verified Rider
LINDSEY BOWDERY
"Our flight was delayed therefore we were met outside but with good communication.
We gave the driver a tip at the time"
03 Aug 2022
Verified Rider
TIM COULSON
"Excellent service no issues"
31 Jul 2022
Verified Rider
AUGUSTO MANCO
"Evrithing perfekt!"
25 Jul 2022
Verified Rider
ALAN MATTHEWS
"Already prepaid online and driver still queried if I had paid,was not impressed."
25 Jul 2022
Verified Rider
JANET OWEN
"Bash was pleasant and drove really carefully"
30 Jun 2022
Verified Rider
NATASHA
"We were early so came out to the pick up area, no problems!"
30 Jun 2022
Verified Rider
NICOLA NORTON
"The driver arrived on time, no hold-ups on the journey and he dropped me off at departures at Gatwick airport as arranged. Very good service."
26 Jun 2022
Verified Rider
NICOLA NORTON
"I arrived in the arrivals hall at Gatwick at 10.30am, 30 minutes before pickup time. I waited until 11.30 then rang the taxi office who said my driver would contact me and he did, but there seemed to be confusion as to the pickup point and he gave me his registration no and make of car and told me to go out of the terminal building and walk to the Premier Inn which was a few minutes walk away and flag his car down as he came along. I found out later that he had been trying to contact me on WhatsApp to give me these instructions, but I had no WiFi to receive it. If he had rung or texted me in the normal way, there would have been no problem. Fortunately I was not laden with heavy luggage, nor was I expected at my destination at a specific time. The journey itself was very quick, just the wait and greet not as specified."
26 Jun 2022
Verified Rider
JOSIE DOREY
"We booked a transfer for 8.25am. The transfer was time sensitive because we needed to get to gatwick for an onward flight. We called the driver at 8.45am to find out where he was and he said he was about 20 minutes away, so would have been at least 40 minutes late. I told the driver that this was not acceptable and we could not wait that long as we would miss our onward flight. We therefore had to run to get a taxi, which I told the driver we would be doing. I therefore expect a full refund."
20 Jun 2022
Verified Rider
JOSIE DOREY
"We booked a transfer for 8.25am. The transfer was time sensitive because we needed to get to gatwick for an onward flight. We called the driver at 8.45am to find out where he was and he said he was about 20 minutes away, so would have been at least 40 minutes late. I told the driver that this was not acceptable and we could not wait that long as we would miss our onward flight. We therefore had to run to get a taxi, which I told the driver we would be doing. I therefore expect a full refund."
20 Jun 2022
Verified Rider
CHRISTIAN OSTER
"I would like a VAT invoice"
15 Jun 2022
Verified Rider
KASPAR VARMUZA
"Great driver and great service"
14 Jun 2022
Verified Rider
GILL NAYLOR
"Good communication on arrival, comfortable Drive, pleasant, friendly , helpful, professional driver"
11 Jun 2022
Verified Rider
ANGELA BARBEY
"I emailed to change the time to an hr earlier as per advice from Gatwick. I received a confirmation from taxi code that this had been passed on to the taxi company. You didn't! Panic at 3am to get a taxi sorted ... no answer from number provided. Have emailed about this ... no response! As such do not want return journey and need immediate refund"
11 Jun 2022
Verified Rider
PHILIP MICHAEL MUNDAY
"Great service "
08 Jun 2022
Verified Rider
JUSTIN YORKE
"Driver was very good - a bit late but not his fault "
06 Jun 2022
Verified Rider
KATE BUTTERWORTH
"What a great service this is!
Easy to book and confirmed very quickly.
The driver drove carefully & considerately & got me there in good time.
Thank you. "
06 Jun 2022
Verified Rider
SARA IMPERIALI
"Driver was on time and trip went well."
31 May 2022
Verified Rider
LUKE BRICE
"Met us elsewhere and took us to the airport"
30 May 2022
Verified Rider
ANNABELLE ZAMMIT PACE
"This was the first time since using your services (and I’ve used them several times over the past year) that the driver called me at the time of pick up 11.30 to tell me to walk over to express pick up at Gatwick which is outside the terminal rather than collecting me from the arrivals lounge. Driver was later - I was eventually picked up by a different driver at 11.50. "
30 May 2022
Verified Rider
HENRY WHITE
"Na "
25 May 2022
Verified Rider
NEIL NEWMAN
"Tried to call to change pick up time nobody answered. Charged me extra for Gatwick drop off. Never using this service again. "
22 May 2022
Verified Rider
BRETT COLMAN
"Driver & timekeeping excellent bht taxi was basically a van? Incredibly noisy with what i assume were additional seats rattling in the boot (which is open) and pretty much no suspension so half deaf and fillings loose on arrival!
A good service ruined by a terrible car (van)"
03 May 2022
Verified Rider
YYE
"Everything good as above star ratings"
22 Apr 2022
Verified Rider
WARREN L CROSSLEY
"Excellent service and arrived early brilliant"
22 Apr 2022
Verified Rider
JOHN LAVERY
"He was a bit late"
18 Apr 2022
Verified Rider
HEATHER PIERCE
"Platinum taxis were excellent. I was able to change the time over the phone with them. They were a few minutes early , which suited me , as I always worry about being late. The taxi driver was really pleasant and the journey was quick. I would recommend platinum taxis. "
02 Apr 2022
Verified Rider
BRIAN PURNELL
"Got text to say he was waiting outside our court and he delivered us to the airport well on time"
05 Mar 2022
Verified Rider
JAMES BOULDING
"Warm, friendly welcome. Prompt service and a safe, considerate driver. I would gladly use the service again."
19 Feb 2022
Verified Rider
JOSEPHINE MCEWEN
"Excellent service "
15 Feb 2022
Verified Rider
MILAD FARSHAD
"Very satisfied "
27 Jan 2022
Verified Rider
DEREK EVANS
"Great trip, thanks."
01 Jan 2022
Verified Rider
JOANNA HILL
"Very friendly and safe "
20 Dec 2021
Verified Rider
VALERIE BALL
"We had a16 hour flight delay. We spoke to your company to confirm our new departure time but sadly there was no driver waiting for us. We rang you and told to wait outside the Premier Inn. Waited about 10 mins.
We gave the driver a £5 tip."
16 Dec 2021
Verified Rider
LORENA IRALDI
"Taxi was very punctual, polite. Very good service!"
06 Dec 2021
Verified Rider
ALEXANDER KRUFT
"Very friendly and well on time.
Very safe driving."
02 Dec 2021
Verified Rider
DAVID YOUNG
"A"
18 Nov 2021
Verified Rider
JOHN FARMER
"Please see my separate email"
26 Oct 2021
Verified Rider
JULIE PAYTON
"I wasn't met at the airport as I only went one way so this was not applicable. "
30 Sep 2021
Verified Rider
DR S GOLD
"You put yourselves out to adjust to my pick up time twice when I requested. It was the weekend when there were petrol shortages, and you were having to cancel bookings. You could have cancelled mine because it was a long journey. But you honoured it. I would have been stranded without you. My driver was helpful, friendly and the journey was very smooth. I have already tipped him! Thank you for your excellent service. "
26 Sep 2021
Verified Rider
ALICE NOLAN
"Great"
15 Sep 2021
Verified Rider
GARY JONES
"Driver arrived 15 minutes late. No apologies or explanation. "
13 Sep 2021
Verified Rider
ANNE DALY
"Thanks "
08 Sep 2021
Verified Rider
GREIG HILLS
"Driver was quiet, which is fine with me. Driver got us from A to B with no issues, unlike the Uber driver the day prior who didn’t seem to know where to go."
07 Sep 2021
Verified Rider
MATIAS ANDERSEN
"Overall good service"
07 Sep 2021
Verified Rider
EMIL MLADENOV
"Excellent service "
06 Sep 2021
Verified Rider
KOREN THOMPSON
"On time, smooth ride. No issues. Thanks"
06 Sep 2021
Verified Rider
MASUM KHWAJA
"Easy to book- quick confirmation - arrived on time - really good thank you. "
05 Sep 2021
Verified Rider
CINDY GRAY
"Really good and prompt"
05 Sep 2021
Verified Rider
GIULIA SPADA
"Nice and polite driver. Good large clean car. All positive. Thank you "
04 Sep 2021
Verified Rider
ISABELLA LAMBUSTA
"The driver was in time, everything was fine."
02 Sep 2021
Verified Rider
SAMMY MACMILLAN
"Great driver!"
02 Sep 2021
Verified Rider
ELLA DE CSILLERY
"Great"
02 Sep 2021
Verified Rider
NICOLAS PEROT
"Meet & greet didn’t happen. My wife Had to meet in an empty parking lot of a hotel alone at 10:30 pm
I ordered this service to avoid this very situation. Turned into essentially an uber ride, but double the price…"
01 Sep 2021
Verified Rider
NICOLAS PEROT
"Meet & greet didn’t happen. My wife Had to meet in an empty parking lot of a hotel alone at 10:30 pm
I ordered this service to avoid this very situation. Turned into essentially an uber ride, but double the price…"
01 Sep 2021
Verified Rider
ANEEQA SHAIKH
"Excellent communication with us and very flexible about timings - thank you!"
26 Aug 2021
Verified Rider
MADELEINE BLEJEAN
"No"
23 Aug 2021
Verified Rider
BEN WATSON
"Our pick up driver was around 10 or so mins late but other than that, everything went ok and our return driver was early. Live tracking was very useful.
Would use again"
18 Aug 2021
Verified Rider
HELEN LAWRENCE
"Very good service. Would have been nicer to know more than a day in advance that the journey was confirmed "
02 Aug 2021
Verified Rider
KEVIN WALKER
"Excellent service, met all our expectations including a difficult pick up at a very busy event."
31 Jul 2021
Verified Rider
BERYL MOXHAM
"Really impressed with the service. We were in a remote place and the driver phoned ahead to check where we were. Also helped my elderly mother to get out of the car at her house. Could not ask for more from a taxi service!"
18 Jul 2021
Verified Rider
KIRSTI PICKERING
"Taxi fare was overpriced
Price I paid did not include the £5entry to the airport fee
Taxi did not turn up when expected
When I chased it came quickly
The next day a taxi went to property and I received a message that the taxi was outside
It was the written Ng day. We had left
All in all not too impressed and taxi driver told us we'd paid way over the odds. It's all fixed. Fares. Not using this service again"
06 Jul 2021
Verified Rider
KIRSTI PICKERING
"Taxi fare was overpriced
Price I paid did not include the £5entry to the airport fee
Taxi did not turn up when expected
When I chased it came quickly
The next day a taxi went to property and I received a message that the taxi was outside
It was the written Ng day. We had left
All in all not too impressed and taxi driver told us we'd paid way over the odds. It's all fixed. Fares. Not using this service again"
06 Jul 2021
Verified Rider
SAMANTHA MOTION
"Very bad experience. Pre-booked and prepaid for taxi days in advance. Booked for 0630 to take me to the airport, driver never appeared! Had to result in me paying out more money to get an Uber instead! Not impressed with this company! "
29 May 2021
Verified Rider
SAMANTHA MOTION
"Very bad experience. Pre-booked and prepaid for taxi days in advance. Booked for 0630 to take me to the airport, driver never appeared! Had to result in me paying out more money to get an Uber instead! Not impressed with this company! "
29 May 2021
Verified Rider
LAURA HUGHES
"Wonderful service."
08 Jan 2021
Verified Rider
ANNA VEREKER
"Prompt and friendly service - thanks!"
04 Nov 2020
Verified Rider
RACHEL CHUI
"The driver is very polite and helpful."
03 Apr 2020
Verified Rider
JONATHAN DAVEY
"Driver was on time , took a direct route and was very courteous and helpful."
01 Apr 2020
Verified Rider
BEN HOLLAND
"Was great"
11 Mar 2020
Verified Rider
ROGER JELLY
"Good"
31 Jan 2020
Verified Rider
CRYSTAL WILKINSON
"The taxi arrived at the wrong location, but after a call, another driver was sent who arrived quickly."
21 Jan 2020
Verified Rider
DAVID ROOKE
"It wasn’t an airport pick up; the driver arrived at my house on time. The journey was swift and the driver was helpful and courteous. "
14 Jan 2020
Verified Rider
MELISA RODRIGUEZ
"Everything ok"
05 Jan 2020
Verified Rider
CHRISTOPHER HAYDAY
"Very good journey "
04 Jan 2020
Verified Rider
GRAHAM MILLER
"Great experience "
28 Dec 2019
Verified Rider
IVOR TARRANT
"Could fault it, perfect service."
25 Dec 2019
Verified Rider
LUCY OLIVER
"No-one turned up or called me, I tried to call the office and the number on the email to get in contact and on-one answered. I had to arrange a taxi with the hotel instead. "
23 Dec 2019
Verified Rider
HELEN SMART
"Driver very helpful and friendly"
29 Nov 2019
Verified Rider
LUBICA BUGOSOVA
"Driver Late 30min, even after phone call instructions and chasing he was waiting in front of wrong house. Driver didn't use sat nav (even on my suggestion that we are driving wrong way) and took wrong way towards the airport which put me to stress of late arrival, over All i arrived 1h later to the airport than planned. Thank you but never again. "
27 Nov 2019
Verified Rider
LUBICA BUGOSOVA
"Driver Late 30min, even after phone call instructions and chasing he was waiting in front of wrong house. Driver didn't use sat nav (even on my suggestion that we are driving wrong way) and took wrong way towards the airport which put me to stress of late arrival, over All i arrived 1h later to the airport than planned. Thank you but never again. "
27 Nov 2019
Verified Rider
MATTHEW STILWELL
"Excellent service, picked up from home, app works really well. Great stuff."
09 Nov 2019
Verified Rider
JAMES DUFFIELD
"Miscommunication on meeting place."
24 Oct 2019
Verified Rider
JAMES DUFFIELD
"Miscommunication on meeting place."
24 Oct 2019
Verified Rider
STEFANO RICCIARDI
"Driver was about 10 minutes late on pickup time. Luckily I had plenty of time to spare."
22 Oct 2019
Verified Rider
DAVID SMITH
"Good, no issues"
21 Oct 2019
Verified Rider
REBECCA WRIGHT
"Great service, decent price."
26 Sep 2019
Verified Rider
JACQUI BAKER
"It was all as booked and expected., Thanks."
24 Sep 2019
Verified Rider
PAUL BRADSHAW
"Excellent service !
Thankyou very much"
15 Sep 2019
Verified Rider
LOUISE DUTFIELD
"Our driver picked us up early for a 3am ride to the airport.
He was friendly, we had an 8 seater taxi so that we had enough space for the luggage and 6 people.
Will use again."
14 Sep 2019
Verified Rider
PHILLIP DAY
"Driver never appeared. Because the booking was cancelled."
13 Sep 2019
Verified Rider
CHARLOTTE GATT
"Taxi never turned up"
09 Sep 2019
Verified Rider
CHARLOTTE GATT
"Taxi never turned up"
09 Sep 2019
Verified Rider
CAROLINE CURTIS
"Friendly driver, arrived around 9 mins late which when you have a flight to catch wasnt ideal. The car was making grinding noises which was a bit concerning as a passenger. Friendly driver. "
04 Sep 2019
Verified Rider
DANIEL HARVEY
"I was waiting for confirmation that driver had been allocated but never received it. Otherwise all good"
31 Aug 2019
Verified Rider
SAMANTHA CHENEY
"I booked online for a car for 6 seats, 3 suitcases and hold bags and when the driver arrived the car wasn't big enough for people and luggage. The driver kindly arranged another car but as someone who is already petrified of flying it didn't help with anxiety when I thought we were also going to be late."
29 Aug 2019
Verified Rider
SIMON NYE
"Nothing went wrong. very good service "
20 Aug 2019
Verified Rider
REBECCA BURSTON
"We were being taken to the airport not collected"
20 Aug 2019
Verified Rider
PHILIP BRIANT
"We booked a vehicle for 6 people plus 6 cases despite we only had 3 cases. I was then told the original taxi company couldn’t provide a big enough vehicle. Was charged extra £10 for 8 seater minibus. The driver wasn’t waiting for us at the airport so after a long flight delay getting back at 3.30am we had to wait longer for taxi to arrive. "
15 Aug 2019
Verified Rider
MARK SUTTON
"I tried twice to book my cab through your site, and both times I received an error message saying that there had been a timeout.
I checked my emails and there was definitely NO confirmation – so I had to assume that no booking had been made, and I could not risk no taxi to take me to the airport in the morning.
I then called Platinum cars on the number provided and explained fully what had happened, made the booking verbally and specifically asked them to check if there was a 2nd booking in my name, just in case it HAD gone through, without me knowing.
The next day, a cab arrived at precisely the correct time, and I boarded (it was not from Platinum Cars although I did not know that at the time).
Five minutes later, I got a call from a 2nd cab, (also not from Platinum Cars) that had arrived (late) at the same address, and I then proceeded to get a scolding from the driver for booking two cabs.
I DID NOT BOOK TWO CABS!
I then asked my driver if he knew what had happened, and he said HIS company had been called by another cab company asking if they could take the job. He did not know who that 2nd company was.
WHAT A MESS! – and none of it my fault!!
I also dont know where that norwegian contact number has come from.? Perhaps auto generated by my PC?"
15 Aug 2019
Verified Rider
KERRI SIMMONS
"Fantastic service. Driver was in constant contact as our plane was late and was polite and courteous."
09 Aug 2019
Verified Rider
ANGELA ANFIELD
"Very polite, good transfer."
09 Aug 2019
Verified Rider
MARIANNE GUTIERREZ
"Because I was early at my pick-up point, my driver was able to get to me earlier than originally arranged. He couldn’t have been more helpful as I had three suitcases with me. I highly rate this company! "
09 Aug 2019
Verified Rider
PHILIP BARKER
"Service was excellent. Driver was most helpful and was on time. Even though our flight was delayed, we were able to discuss how best to proceed. Will use again for our next trip."
31 Jul 2019
Verified Rider
AMIE BOYD
"Excellent service will use again. "
30 Jul 2019
Verified Rider
DENISA PETRILáKOVá
"overall good services. "
19 Jul 2019
Verified Rider
CHRISTINE BORNES
"Friendly driver"
16 Jul 2019
Verified Rider
CHRISTINE BORNES
"Friendly driver"
16 Jul 2019
Verified Rider
JOSHUA KEMP
"Nothing"
07 Jul 2019
Verified Rider
HARALD SLEIRE
"Not happy"
27 Jun 2019
Verified Rider
PAULA RIOME
"Very impressed with ease of booking and service will be using again."
25 Jun 2019
Verified Rider
LEON PRETORIUS
"Great service, ontime and very professional. Thank you!"
03 Jun 2019
Verified Rider
KIM MAY
"Nothing - all good. Thank you!"
24 May 2019
Verified Rider
LISA JARMAN
"We were told to call when we landed and in the arrivals hall . This was at 00:40 and no reply, called again and got a reply. Was told hw would be there in 20 minutes. We had to meet outside the ramp in the North Terminal - we then waited outside in the cold with a baby and two small children . Called at 1:05am with no answer at 1.07 called again and asked where he was, he said will be there in 5 minutes at 1:16 called no answer
He arrived at 1:20 - He apologised saying that the slip road was closed due to roadworks, but he should have known that earlier.
We expecting a meet and greet because of the young children"
14 May 2019
Verified Rider
STEPHEN OBRIEN
"Very efficient service, helpful driver who contacted us as we landed and very pleased with the vehicle."
09 May 2019
Verified Rider
ALBERT MULVANNY
"We arrived early and called to be picked up early - we were very pleased that this was possible.
Thanks for a great service"
24 Apr 2019
Verified Rider
ROB LESTER
"Driver punctual and very courteous. Thank you."
24 Apr 2019
Verified Rider
JOHN BREHAUT
"AN EFFICIENT AND PROFESSIONAL SERVICE - THANK YOU, I WILL USE IT AGAIN FOR CERTAIN."
08 Mar 2019
Verified Rider
EMILIE ASPELING
"The only problem was that the taxi arrived further down the street rather than outside the house so there was a slight confusion as to whether he had arrived. Otherwise great and on time"
04 Mar 2019
Verified Rider
SLAWOMIR KALUCKI
"Driver meet Us at home location as we were going to the Airport, helped with baggage at both ends, stopped close to trolleys, he was polite and professional, cant say any bad word about my experience, "
27 Feb 2019
Verified Rider
ANTHONY PUDNEY
"On collection from home - driver was over 40mins late - I made my flight with 2 minutes to spare - they were closing the door to the aircraft and I had to run through the terminal to catch the flight.
I tried calling to enquire where the driver was, but the phone cut off after being hold for a minute and a half.
On collection from the Airport the driver was again late collecting me - there was no meet and greet and I had to wait at the collection point.
I'm not fussed about the vehicle that collects me as long as it arrives on time. "
26 Feb 2019
Verified Rider
CATHERINE JONES
"The driver went above and beyond the call of duty to ensure he got my wife whose phone was not working. second time she has used this firm and both times received first class service. Highly recommend this firm."
31 Jan 2019
Verified Rider
LAURA
"Very good "
27 Jan 2019
Verified Rider
STEPHEN EASLEY
"The car was a very dated Peugeot partner (>135k on the clock), that was in very poor condition, the warning light was on permanently, and there was a high pitch whistling sound when gears were changed. This spoilt what was meant to be a really special Christmas treat. Also, your confirmation told me that the company I would be using was 'Platinum Cars', where in fact it was 'Crawley Taxis', but the driver gave me a card with 'City Taxis Gatwick'. I expect a refund of at least 50% of what was paid, as you are guilty of a serious case of misleading advertising and failing to deliver the advertised service, as defined by the Consumer Protection Act, and Supply of Services Act."
30 Dec 2018
Verified Rider
DARIO GREENE
"A good service thanks."
05 Dec 2018
Verified Rider
ANNETTE HIGHGATE
"Arrived 3 mins late but was very good, helped with my luggage and very polite"
28 Nov 2018
Verified Rider
PETER WALLACE SMAIL
"Over 15 minutes late... had to chase, different car came than requested... and value for money was disgraceful £20 for distance actually travelled what a joke!"
09 Nov 2018
Verified Rider
ROBERT GEARING
"This was a bad service. The taxi was booked for 5.45am and showed up at 6.15am. As we were going to Gatwick Airport for a flight, this added unnecessary stress to the day and could have resulted in us missing our flight. We would not use Platinum cars again.
"
23 Oct 2018
Verified Rider
PETER LAKE
"Unfortunately the driver was half an hour late"
22 Oct 2018
Verified Rider
JON SHERLOCK
"Driver never turned up.
Totally ruined the start of our holiday"
20 Oct 2018
Verified Rider
JAROSLAV PETRUSKA
"Proper service. Well done
Many thanks "
09 Oct 2018
Verified Rider
PHIL ALDRIDGE
"There was no meet and greet as we were collected from a private property. "
22 Sep 2018
Verified Rider
ALEX MORGAN
"Very helpful, quick service, able to adjust to times that suited me. Would definitely book again."
06 Jul 2018
Verified Rider
MICHAEL WARREN
"All good except turned up ten minutes late"
09 Jun 2018
Verified Rider
MARY WELLS
"Lovely driver, helped with bags both loading and unloading.
Many thanks
Mary Wells"
24 Apr 2018
Verified Rider
HOWARD PRIEST
"The taxi was 10 minutes late arriving which was bad as we had a flight to catch. The driver showed no care when handling our luggage."
03 Mar 2018
Verified Rider
KATE LEYSHON
"I had booked taxi online and payment taken and confirmed via email. I waited for taxi to arrive and it did not. I rang to enquire and was told.my booking didnt exist. I was angry and asked to be taken home as was on my own in Crawley industrial estate with no money and a lone female who has booked a taxi through their website and they hung up. I waited in the rain whilst trying to reconnect with company and no one answered. I was then really upset and scared and finally 40mins later I received a call to say a taxi was being Sent. The driver was lovely, saw I had been crying and was soaking and asked if I was ok and drove me home. I am at a loss how this happened and the way i was initially treated. I am glad I finally got home safe as I was genuinely worried for my safety. Not a nice experience at all."
16 Dec 2017
Verified Rider
MICHAEL ORILEY
"Excellent service from Bash, met a 1st time foreign visitor at LHR and ensured he got safely into his hotel. Kept in contact with us at everystep of the way and showed genuine care to ensure that everything went well.
Definitely very reliable for corporate/business customers and having such a dependable service means we dont have to worry about collecting visitors from the airports. Excellent communication and service. "
14 Dec 2017
Verified Rider
NORMAN MCQUITTY
"I was told in my booking this was meet and greet at airport arrivals at 1.30. No-one there and at 1.35 I got a phone call from the driver saying I had to come to drop off point. I said that this was supposed to be meet and greet at arrivals but he was adamant that this was not so and he was at drop off point. Not being conversant with the airport it was 1.50 before I located him. We was going to a funeral and fortunately we made it on time. Do I get a refund as I did not get what I paid for. My booking definitely said £34 -this includes meet and greet?"
06 Oct 2017
Verified Rider
DOUGLAS WALDRON
"Good taxi experience and helped with loading the luggage onto the taxi"
20 Sep 2017
Verified Rider
KEVIN CASEY
"On time very polite driver great start to holiday"
19 Sep 2017
Verified Rider
SARAH HAWKES
"Excellent service, prompt and friendly driver. Would not hesitate to use again"
06 Sep 2017
Verified Rider
MARCUS BROWN
"What's to say, 10 minute to Gatwick from my house. Driver was on time and courteous."
05 Sep 2017
Verified Rider
JOHN YARLETT
"We booked for return trips to and from Gatwick for the start and he end of a 2-week holiday to Cyprus. As we would be arriving back at 4am, we thought it would be a good idea to have a pre-booked taxi to get us home. By sheer good fortune, I was prompted to contact the taxi while we were waiting for our return flight and I was left with the firm impression that we had been completely forgotten about. After a bit of a faff, we did get a text from the taxi firm with the contact details for the driver before we had departed from Cyprus. Once we had landed at Gatwick and got to the meeting point, we were kept waiting for a little bit - not a huge amount of time but long enough for me to feel that we would've got home quicker if I had just gone to the taxi firm at Gatwick arrivals. So, my bottom line is that both drivers were absolutely fine, and I have no complaint about the taxis which were clean and comfortable. I wasn't happy about the return trip and I would think twice before booking one in the future."
03 Sep 2017
Verified Rider
MICHELLE THORNTON
"Very good service, its easy to set up and paid in advance so no need to worry on the day about payment. Our driver Bash was on time and even waited up when we was 2 hours delayed and didn't get in until 3am "
27 Aug 2017
Verified Rider
BRAD DUFFELL-CANHAM
"Razmy, our driver, was friendly and helpful. No collection from the airport arrivals hall like some services, but we found each other at the passenger drop-off zone."
24 Aug 2017
Verified Rider
IAN HEWITT
"A good service, thank you."
17 Aug 2017
Verified Rider
SALLY PALMER
"Journey to the airport was very good - driver was there on the dot and helped us with luggage. However on the way back it wasn't clear where the pick-up point was and the driver was about 15 mins late, although again he was very helpful with the luggage etc."
12 Aug 2017
Verified Rider
MARK THOMPSON
"Easy and reliable"
11 Aug 2017
Verified Rider
JOLANDA ADAMS
"Would definitely use agsin5"
30 Jul 2017
Verified Rider
JACK BUTCHER
"He was like one minute late but otherwise a great dude"
29 Jul 2017
Verified Rider
KATHY MCCARRON
"The driver arrived on time and was friendly."
24 Jul 2017
Verified Rider
SOPHIE HIBBERD
"Fab service, friendly driver would definitely use again :-)"
23 Jul 2017
Verified Rider
DICK KUYPERS
"On time, clean roomy car, friendly chap."
10 Jun 2017
Verified Rider
SAMANTHA VELLA CASSIA
"Excellent service!"
09 Jun 2017
Verified Rider
FRANCESCA WOODMAN
"Taxi was waiting before time stipulated. Very easy to book. Very good service."
22 May 2017
Verified Rider
GRAHAM SALMON
"As above 🙂 On time and nice driver."
22 May 2017
Verified Rider
PAL RAMANATHAN
"Excellent service!"
04 May 2017
Verified Rider
JUAN CARLOS OTERO NAVAS
"A disaster. Problems always. "
29 Apr 2017
Verified Rider
SARAH HARAM
"So pleased with this service. Easy to book on line & I paid in advance so didn't need to worry on the day. It was for a taxi after a wedding party so late at night & the driver was on time & friendly. I would definitely use again. Very reliable service & I had the confirmation on an email so knew the booking was secure."
16 Apr 2017
Verified Rider
SAMANTHA COLLINS
"Would use again"
27 Mar 2017
Verified Rider
PAUL LUFF
"Excellent service, I will use them again "
19 Feb 2017
Verified Rider
LUCY
"Excellent Service"
15 Jan 2017
Verified Rider
FIONA BAILY
"I would like to pass my sincere thanks to the driver who collected us from Reigate heath Golf Club last night. i dropped an opened envelope containing my Christmas cash bonus from my boss on the way home. He searched the cab, found it, contacted me and arranged it's return for which I am extremely grateful. When I offered him a small cash thank you for his time, help and honesty he refused it. Thank you fantastic service will recommend to my friends and colleagues."
17 Dec 2016
General Feedback
GILL ATKIN
"Great service and really easy to book on line"
15 Dec 2016
Verified Rider
NARELLE BENTLEY
"Pleasant driver courteous. Helpful and on time. "
12 Dec 2016
Verified Rider
JENNIFER BILLETT
"Fantastic experience, Very friendly and helpful driver. Perfect all round - thank you"
30 Nov 2016
Verified Rider
IAN HAY
"Called to apologise for late pick up"
28 Nov 2016
Verified Rider
ADAM RANDLES
"No booking took place
Currently querying for refund"
17 Oct 2024
Verified Rider
DAVID HIGGINS
"Pick up wasn’t from airport drop off was and was to drop off point"
27 Aug 2024
Verified Rider
DARYLL LUXFORD
"Clean, comfortable car, courteous carefull driver"
21 Apr 2024
Verified Rider
CHRISTINE GLOVER
"Why don't you tell me why the driver was so late and you quadrupled the local rate for the journey. As I had already paid in advance for all four trips booked and it was impossible to contact you either by phone or online there was nothing I could do. I was late for work both days. I am a trainer and it was work for the NHS. You ought to be ashamed of yourselves"
26 Dec 2023
Verified Rider
CHRISTINE GLOVER
"Why don't you tell me why the driver was so late and you quadrupled the local rate for the journey. As I had already paid in advance for all four trips booked and it was impossible to contact you either by phone or online there was nothing I could do. I was late for work both days. I am a trainer and it was work for the NHS. You ought to be ashamed of yourselves"
26 Dec 2023
Verified Rider
CHRISTINE GLOVER
"Why don't you tell me why the driver was so late and you quadrupled the local rate for the journey. As I had already paid in advance for all four trips booked and it was impossible to contact you either by phone or online there was nothing I could do. I was late for work both days. I am a trainer and it was work for the NHS. You ought to be ashamed of yourselves"
26 Dec 2023
Verified Rider
BART DELGADO
"The service was good "
11 Dec 2023
Verified Rider
BART DELGADO
"The service was good "
11 Dec 2023
Verified Rider
RONALD ROBB
"Trip was to airport"
21 Sep 2023
Verified Rider
KAREN CLINTON
"Great service. "
09 Sep 2023
Verified Rider
LISA KAVANAGH-TAYLOR
"Very polite and friendly driver. Communicated well upon collection and pick up for return.
Only downside was the cost per person for a return trip was quite a lot compared to a smaller vehicle."
08 Aug 2023
Verified Rider
DAVID TATE
"Instructions provided on where to meet were good. No issues. Worked perfectly."
31 Jul 2023
Verified Rider
KARL-HANS KöNIG
"Was Vito"
12 Jul 2023
Verified Rider
ROB MURPHY
"Very efficient service. Driver was very friendly and helpful."
20 Jun 2023
Verified Rider
LINDSAY GIBSON
"Great thank you!"
15 Jun 2023
Verified Rider
PHOEBE STRETTLE
"Great journey"
12 Jun 2023
Verified Rider
LUCY INNES
"All worked perfectly, thank you "
28 Dec 2022
Verified Rider
DAVID MAUGHAN
"Punctual & courteous. What more could you want? "
18 Dec 2022
Verified Rider
ANDREW BENTLEY
"Helpful a a nod efficient"
17 Dec 2022
Verified Rider
ANDREA TUCKER
"i have sent you an email with my complaint which you have not replied to The driver only called us at the pick up time to ask where we were so we had to walk out of the terminal to find him and he gave us the wrong directions. then his door was broken which took over 1/2 and hour to sort out . We only left the airport over 1/2 and hour after pick up time. The journey to Sussex - 25 miles was with a window WIDE OPEN as the seat belt had to keep the door closed and therefore the driver was not wearing it. Everything illegal. On arrival in Sussex the driver wanted payment at which point i lost all respect for your company. We had already paid in good faith via the on-line booking system. Disgusting service and yes i would like a response. "
26 Nov 2022
Verified Rider
OLIVER JACOBS
"all good"
22 Nov 2022
Verified Rider
MIKE STEEL
"Swift, efficient and all done with a smile."
19 Nov 2022
Verified Rider
STEFANIE EVTIMOVA
"My journey was to a terminal, not from.
"
12 Nov 2022
Verified Rider
ROWAN HERMES
"Great experience, however the £5 Gatwick parking charge should be included in the initial quote. "
31 Oct 2022
Verified Rider
MICHAEL SOMORJAY
"all good"
26 Oct 2022
Verified Rider
JAMES SMITH
"Really helpful company, had a mix up with the web booking, so called and they sorted the booking quickly. Friendly helpful driver, highly recommended "
19 Oct 2022
Verified Rider
TAL KLEIMAN
"Really nice service. "
15 Oct 2022
Verified Rider
OLIVER TODD
"All round great service"
10 Oct 2022
Verified Rider
CHRISSIE AGIUS
"Rather grumpy driver did not offer to assist with luggage"
07 Oct 2022
Verified Rider
VICTORIA MINNS
"Apparently there was lots of traffic - I was waiting at least 30-40 minutes for him to arrive."
02 Oct 2022
Verified Rider
PAUL YATES
"Driver arrived on time and kept me updated via phone as to where he would meet me. Extremely helpful. All round good service and would recommend."
23 Sep 2022
Verified Rider
TARA WILDING
"Driver was really lovely."
20 Sep 2022
Verified Rider
KIM JACKSON
"Taxi company took money even though journey never took place. Out of pocket by 83.50£. Horrific customer service 0/10. "
20 Sep 2022
Verified Rider
KIM JACKSON
"Taxi company took money even though journey never took place. Out of pocket by 83.50£. Horrific customer service 0/10. "
20 Sep 2022
Verified Rider
DAVID GRESHAM
"We'd passed updated times and terminal details to the support line when our flight was changed. These changes weren't passed on to the driver who only found out when he texted us.
Driver was very good.
Car was comfortable and clean."
13 Sep 2022
Verified Rider
RICHARD MOTH
"No call was made, informing me that the driver was late.
Since I was going to the Airport, after ten minutes waiting, I got in my own car and left.
The driver then telephoned me when he arrived - 20 minutes after he was due.
This level of service is deplorable and I look forward to receiving and apology and refund from the company.
"
13 Sep 2022
Verified Rider
IAN WICKENDEN
"Everything was great apart from the eye-watering price for the journey. I'll be getting the train back instead."
12 Sep 2022
Verified Rider
FRANCESC MINOVES
"The car could fit the 5 passengers but was not even close to a Mercedes’ Vito. Such model should be indicated if the car sent is so different. "
05 Sep 2022
Verified Rider
ROBERT ALLUM
"I received excellent service that I couldn't faulty both to and from Heathrow."
26 Aug 2022
Verified Rider
MAT WINSER
"Great experience "
23 Aug 2022
Verified Rider
MAYAN BAGDE
"Good"
21 Aug 2022
Verified Rider
BRIONY GREENLAND
"Late picking us up. "
17 Aug 2022
Verified Rider
LAURA MURRAY
"A great service! Easy to book, on time. Lovely clean, cool car and very polite driver. I arrived at Heathrow stress free and very happy that I didn’t have to take three trains.
(Left my tip with driver already, as a thank you for his brilliant customer service)"
14 Aug 2022
Verified Rider
DANIEL STEPHENS
"Perfect on time and friendly! "
08 Aug 2022
Verified Rider
PAUL HYKIN
"Nothing wrong - agreed to meet outside"
08 Aug 2022
Verified Rider
LINDSEY BOWDERY
"Our flight was delayed therefore we were met outside but with good communication.
We gave the driver a tip at the time"
03 Aug 2022
Verified Rider
TIM COULSON
"Excellent service no issues"
31 Jul 2022
Verified Rider
AUGUSTO MANCO
"Evrithing perfekt!"
25 Jul 2022
Verified Rider
ALAN MATTHEWS
"Already prepaid online and driver still queried if I had paid,was not impressed."
25 Jul 2022
Verified Rider
JANET OWEN
"Bash was pleasant and drove really carefully"
30 Jun 2022
Verified Rider
NATASHA
"We were early so came out to the pick up area, no problems!"
30 Jun 2022
Verified Rider
NICOLA NORTON
"The driver arrived on time, no hold-ups on the journey and he dropped me off at departures at Gatwick airport as arranged. Very good service."
26 Jun 2022
Verified Rider
NICOLA NORTON
"I arrived in the arrivals hall at Gatwick at 10.30am, 30 minutes before pickup time. I waited until 11.30 then rang the taxi office who said my driver would contact me and he did, but there seemed to be confusion as to the pickup point and he gave me his registration no and make of car and told me to go out of the terminal building and walk to the Premier Inn which was a few minutes walk away and flag his car down as he came along. I found out later that he had been trying to contact me on WhatsApp to give me these instructions, but I had no WiFi to receive it. If he had rung or texted me in the normal way, there would have been no problem. Fortunately I was not laden with heavy luggage, nor was I expected at my destination at a specific time. The journey itself was very quick, just the wait and greet not as specified."
26 Jun 2022
Verified Rider
JOSIE DOREY
"We booked a transfer for 8.25am. The transfer was time sensitive because we needed to get to gatwick for an onward flight. We called the driver at 8.45am to find out where he was and he said he was about 20 minutes away, so would have been at least 40 minutes late. I told the driver that this was not acceptable and we could not wait that long as we would miss our onward flight. We therefore had to run to get a taxi, which I told the driver we would be doing. I therefore expect a full refund."
20 Jun 2022
Verified Rider
JOSIE DOREY
"We booked a transfer for 8.25am. The transfer was time sensitive because we needed to get to gatwick for an onward flight. We called the driver at 8.45am to find out where he was and he said he was about 20 minutes away, so would have been at least 40 minutes late. I told the driver that this was not acceptable and we could not wait that long as we would miss our onward flight. We therefore had to run to get a taxi, which I told the driver we would be doing. I therefore expect a full refund."
20 Jun 2022
Verified Rider
CHRISTIAN OSTER
"I would like a VAT invoice"
15 Jun 2022
Verified Rider
KASPAR VARMUZA
"Great driver and great service"
14 Jun 2022
Verified Rider
GILL NAYLOR
"Good communication on arrival, comfortable Drive, pleasant, friendly , helpful, professional driver"
11 Jun 2022
Verified Rider
ANGELA BARBEY
"I emailed to change the time to an hr earlier as per advice from Gatwick. I received a confirmation from taxi code that this had been passed on to the taxi company. You didn't! Panic at 3am to get a taxi sorted ... no answer from number provided. Have emailed about this ... no response! As such do not want return journey and need immediate refund"
11 Jun 2022
Verified Rider
PHILIP MICHAEL MUNDAY
"Great service "
08 Jun 2022
Verified Rider
JUSTIN YORKE
"Driver was very good - a bit late but not his fault "
06 Jun 2022
Verified Rider
KATE BUTTERWORTH
"What a great service this is!
Easy to book and confirmed very quickly.
The driver drove carefully & considerately & got me there in good time.
Thank you. "
06 Jun 2022
Verified Rider
SARA IMPERIALI
"Driver was on time and trip went well."
31 May 2022
Verified Rider
LUKE BRICE
"Met us elsewhere and took us to the airport"
30 May 2022
Verified Rider
ANNABELLE ZAMMIT PACE
"This was the first time since using your services (and I’ve used them several times over the past year) that the driver called me at the time of pick up 11.30 to tell me to walk over to express pick up at Gatwick which is outside the terminal rather than collecting me from the arrivals lounge. Driver was later - I was eventually picked up by a different driver at 11.50. "
30 May 2022
Verified Rider
HENRY WHITE
"Na "
25 May 2022
Verified Rider
NEIL NEWMAN
"Tried to call to change pick up time nobody answered. Charged me extra for Gatwick drop off. Never using this service again. "
22 May 2022
Verified Rider
BRETT COLMAN
"Driver & timekeeping excellent bht taxi was basically a van? Incredibly noisy with what i assume were additional seats rattling in the boot (which is open) and pretty much no suspension so half deaf and fillings loose on arrival!
A good service ruined by a terrible car (van)"
03 May 2022
Verified Rider
YYE
"Everything good as above star ratings"
22 Apr 2022
Verified Rider
WARREN L CROSSLEY
"Excellent service and arrived early brilliant"
22 Apr 2022
Verified Rider
JOHN LAVERY
"He was a bit late"
18 Apr 2022
Verified Rider
HEATHER PIERCE
"Platinum taxis were excellent. I was able to change the time over the phone with them. They were a few minutes early , which suited me , as I always worry about being late. The taxi driver was really pleasant and the journey was quick. I would recommend platinum taxis. "
02 Apr 2022
Verified Rider
BRIAN PURNELL
"Got text to say he was waiting outside our court and he delivered us to the airport well on time"
05 Mar 2022
Verified Rider
JAMES BOULDING
"Warm, friendly welcome. Prompt service and a safe, considerate driver. I would gladly use the service again."
19 Feb 2022
Verified Rider
JOSEPHINE MCEWEN
"Excellent service "
15 Feb 2022
Verified Rider
MILAD FARSHAD
"Very satisfied "
27 Jan 2022
Verified Rider
DEREK EVANS
"Great trip, thanks."
01 Jan 2022
Verified Rider
JOANNA HILL
"Very friendly and safe "
20 Dec 2021
Verified Rider
VALERIE BALL
"We had a16 hour flight delay. We spoke to your company to confirm our new departure time but sadly there was no driver waiting for us. We rang you and told to wait outside the Premier Inn. Waited about 10 mins.
We gave the driver a £5 tip."
16 Dec 2021
Verified Rider
LORENA IRALDI
"Taxi was very punctual, polite. Very good service!"
06 Dec 2021
Verified Rider
ALEXANDER KRUFT
"Very friendly and well on time.
Very safe driving."
02 Dec 2021
Verified Rider
DAVID YOUNG
"A"
18 Nov 2021
Verified Rider
JOHN FARMER
"Please see my separate email"
26 Oct 2021
Verified Rider
JULIE PAYTON
"I wasn't met at the airport as I only went one way so this was not applicable. "
30 Sep 2021
Verified Rider
DR S GOLD
"You put yourselves out to adjust to my pick up time twice when I requested. It was the weekend when there were petrol shortages, and you were having to cancel bookings. You could have cancelled mine because it was a long journey. But you honoured it. I would have been stranded without you. My driver was helpful, friendly and the journey was very smooth. I have already tipped him! Thank you for your excellent service. "
26 Sep 2021
Verified Rider
ALICE NOLAN
"Great"
15 Sep 2021
Verified Rider
GARY JONES
"Driver arrived 15 minutes late. No apologies or explanation. "
13 Sep 2021
Verified Rider
ANNE DALY
"Thanks "
08 Sep 2021
Verified Rider
GREIG HILLS
"Driver was quiet, which is fine with me. Driver got us from A to B with no issues, unlike the Uber driver the day prior who didn’t seem to know where to go."
07 Sep 2021
Verified Rider
MATIAS ANDERSEN
"Overall good service"
07 Sep 2021
Verified Rider
EMIL MLADENOV
"Excellent service "
06 Sep 2021
Verified Rider
KOREN THOMPSON
"On time, smooth ride. No issues. Thanks"
06 Sep 2021
Verified Rider
MASUM KHWAJA
"Easy to book- quick confirmation - arrived on time - really good thank you. "
05 Sep 2021
Verified Rider
CINDY GRAY
"Really good and prompt"
05 Sep 2021
Verified Rider
GIULIA SPADA
"Nice and polite driver. Good large clean car. All positive. Thank you "
04 Sep 2021
Verified Rider
ISABELLA LAMBUSTA
"The driver was in time, everything was fine."
02 Sep 2021
Verified Rider
SAMMY MACMILLAN
"Great driver!"
02 Sep 2021
Verified Rider
ELLA DE CSILLERY
"Great"
02 Sep 2021
Verified Rider
NICOLAS PEROT
"Meet & greet didn’t happen. My wife Had to meet in an empty parking lot of a hotel alone at 10:30 pm
I ordered this service to avoid this very situation. Turned into essentially an uber ride, but double the price…"
01 Sep 2021
Verified Rider
NICOLAS PEROT
"Meet & greet didn’t happen. My wife Had to meet in an empty parking lot of a hotel alone at 10:30 pm
I ordered this service to avoid this very situation. Turned into essentially an uber ride, but double the price…"
01 Sep 2021
Verified Rider
ANEEQA SHAIKH
"Excellent communication with us and very flexible about timings - thank you!"
26 Aug 2021
Verified Rider
MADELEINE BLEJEAN
"No"
23 Aug 2021
Verified Rider
BEN WATSON
"Our pick up driver was around 10 or so mins late but other than that, everything went ok and our return driver was early. Live tracking was very useful.
Would use again"
18 Aug 2021
Verified Rider
HELEN LAWRENCE
"Very good service. Would have been nicer to know more than a day in advance that the journey was confirmed "
02 Aug 2021
Verified Rider
KEVIN WALKER
"Excellent service, met all our expectations including a difficult pick up at a very busy event."
31 Jul 2021
Verified Rider
BERYL MOXHAM
"Really impressed with the service. We were in a remote place and the driver phoned ahead to check where we were. Also helped my elderly mother to get out of the car at her house. Could not ask for more from a taxi service!"
18 Jul 2021
Verified Rider
KIRSTI PICKERING
"Taxi fare was overpriced
Price I paid did not include the £5entry to the airport fee
Taxi did not turn up when expected
When I chased it came quickly
The next day a taxi went to property and I received a message that the taxi was outside
It was the written Ng day. We had left
All in all not too impressed and taxi driver told us we'd paid way over the odds. It's all fixed. Fares. Not using this service again"
06 Jul 2021
Verified Rider
KIRSTI PICKERING
"Taxi fare was overpriced
Price I paid did not include the £5entry to the airport fee
Taxi did not turn up when expected
When I chased it came quickly
The next day a taxi went to property and I received a message that the taxi was outside
It was the written Ng day. We had left
All in all not too impressed and taxi driver told us we'd paid way over the odds. It's all fixed. Fares. Not using this service again"
06 Jul 2021
Verified Rider
SAMANTHA MOTION
"Very bad experience. Pre-booked and prepaid for taxi days in advance. Booked for 0630 to take me to the airport, driver never appeared! Had to result in me paying out more money to get an Uber instead! Not impressed with this company! "
29 May 2021
Verified Rider
SAMANTHA MOTION
"Very bad experience. Pre-booked and prepaid for taxi days in advance. Booked for 0630 to take me to the airport, driver never appeared! Had to result in me paying out more money to get an Uber instead! Not impressed with this company! "
29 May 2021
Verified Rider
LAURA HUGHES
"Wonderful service."
08 Jan 2021
Verified Rider
ANNA VEREKER
"Prompt and friendly service - thanks!"
04 Nov 2020
Verified Rider
RACHEL CHUI
"The driver is very polite and helpful."
03 Apr 2020
Verified Rider
JONATHAN DAVEY
"Driver was on time , took a direct route and was very courteous and helpful."
01 Apr 2020
Verified Rider
BEN HOLLAND
"Was great"
11 Mar 2020
Verified Rider
ROGER JELLY
"Good"
31 Jan 2020
Verified Rider
CRYSTAL WILKINSON
"The taxi arrived at the wrong location, but after a call, another driver was sent who arrived quickly."
21 Jan 2020
Verified Rider
DAVID ROOKE
"It wasn’t an airport pick up; the driver arrived at my house on time. The journey was swift and the driver was helpful and courteous. "
14 Jan 2020
Verified Rider
MELISA RODRIGUEZ
"Everything ok"
05 Jan 2020
Verified Rider
CHRISTOPHER HAYDAY
"Very good journey "
04 Jan 2020
Verified Rider
GRAHAM MILLER
"Great experience "
28 Dec 2019
Verified Rider
IVOR TARRANT
"Could fault it, perfect service."
25 Dec 2019
Verified Rider
LUCY OLIVER
"No-one turned up or called me, I tried to call the office and the number on the email to get in contact and on-one answered. I had to arrange a taxi with the hotel instead. "
23 Dec 2019
Verified Rider
HELEN SMART
"Driver very helpful and friendly"
29 Nov 2019
Verified Rider
LUBICA BUGOSOVA
"Driver Late 30min, even after phone call instructions and chasing he was waiting in front of wrong house. Driver didn't use sat nav (even on my suggestion that we are driving wrong way) and took wrong way towards the airport which put me to stress of late arrival, over All i arrived 1h later to the airport than planned. Thank you but never again. "
27 Nov 2019
Verified Rider
LUBICA BUGOSOVA
"Driver Late 30min, even after phone call instructions and chasing he was waiting in front of wrong house. Driver didn't use sat nav (even on my suggestion that we are driving wrong way) and took wrong way towards the airport which put me to stress of late arrival, over All i arrived 1h later to the airport than planned. Thank you but never again. "
27 Nov 2019
Verified Rider
MATTHEW STILWELL
"Excellent service, picked up from home, app works really well. Great stuff."
09 Nov 2019
Verified Rider
JAMES DUFFIELD
"Miscommunication on meeting place."
24 Oct 2019
Verified Rider
JAMES DUFFIELD
"Miscommunication on meeting place."
24 Oct 2019
Verified Rider
STEFANO RICCIARDI
"Driver was about 10 minutes late on pickup time. Luckily I had plenty of time to spare."
22 Oct 2019
Verified Rider
DAVID SMITH
"Good, no issues"
21 Oct 2019
Verified Rider
REBECCA WRIGHT
"Great service, decent price."
26 Sep 2019
Verified Rider
JACQUI BAKER
"It was all as booked and expected., Thanks."
24 Sep 2019
Verified Rider
PAUL BRADSHAW
"Excellent service !
Thankyou very much"
15 Sep 2019
Verified Rider
LOUISE DUTFIELD
"Our driver picked us up early for a 3am ride to the airport.
He was friendly, we had an 8 seater taxi so that we had enough space for the luggage and 6 people.
Will use again."
14 Sep 2019
Verified Rider
PHILLIP DAY
"Driver never appeared. Because the booking was cancelled."
13 Sep 2019
Verified Rider
CHARLOTTE GATT
"Taxi never turned up"
09 Sep 2019
Verified Rider
CHARLOTTE GATT
"Taxi never turned up"
09 Sep 2019
Verified Rider
CAROLINE CURTIS
"Friendly driver, arrived around 9 mins late which when you have a flight to catch wasnt ideal. The car was making grinding noises which was a bit concerning as a passenger. Friendly driver. "
04 Sep 2019
Verified Rider
DANIEL HARVEY
"I was waiting for confirmation that driver had been allocated but never received it. Otherwise all good"
31 Aug 2019
Verified Rider
SAMANTHA CHENEY
"I booked online for a car for 6 seats, 3 suitcases and hold bags and when the driver arrived the car wasn't big enough for people and luggage. The driver kindly arranged another car but as someone who is already petrified of flying it didn't help with anxiety when I thought we were also going to be late."
29 Aug 2019
Verified Rider
SIMON NYE
"Nothing went wrong. very good service "
20 Aug 2019
Verified Rider
REBECCA BURSTON
"We were being taken to the airport not collected"
20 Aug 2019
Verified Rider
PHILIP BRIANT
"We booked a vehicle for 6 people plus 6 cases despite we only had 3 cases. I was then told the original taxi company couldn’t provide a big enough vehicle. Was charged extra £10 for 8 seater minibus. The driver wasn’t waiting for us at the airport so after a long flight delay getting back at 3.30am we had to wait longer for taxi to arrive. "
15 Aug 2019
Verified Rider
MARK SUTTON
"I tried twice to book my cab through your site, and both times I received an error message saying that there had been a timeout.
I checked my emails and there was definitely NO confirmation – so I had to assume that no booking had been made, and I could not risk no taxi to take me to the airport in the morning.
I then called Platinum cars on the number provided and explained fully what had happened, made the booking verbally and specifically asked them to check if there was a 2nd booking in my name, just in case it HAD gone through, without me knowing.
The next day, a cab arrived at precisely the correct time, and I boarded (it was not from Platinum Cars although I did not know that at the time).
Five minutes later, I got a call from a 2nd cab, (also not from Platinum Cars) that had arrived (late) at the same address, and I then proceeded to get a scolding from the driver for booking two cabs.
I DID NOT BOOK TWO CABS!
I then asked my driver if he knew what had happened, and he said HIS company had been called by another cab company asking if they could take the job. He did not know who that 2nd company was.
WHAT A MESS! – and none of it my fault!!
I also dont know where that norwegian contact number has come from.? Perhaps auto generated by my PC?"
15 Aug 2019
Verified Rider
KERRI SIMMONS
"Fantastic service. Driver was in constant contact as our plane was late and was polite and courteous."
09 Aug 2019
Verified Rider
ANGELA ANFIELD
"Very polite, good transfer."
09 Aug 2019
Verified Rider
MARIANNE GUTIERREZ
"Because I was early at my pick-up point, my driver was able to get to me earlier than originally arranged. He couldn’t have been more helpful as I had three suitcases with me. I highly rate this company! "
09 Aug 2019
Verified Rider
PHILIP BARKER
"Service was excellent. Driver was most helpful and was on time. Even though our flight was delayed, we were able to discuss how best to proceed. Will use again for our next trip."
31 Jul 2019
Verified Rider
AMIE BOYD
"Excellent service will use again. "
30 Jul 2019
Verified Rider
DENISA PETRILáKOVá
"overall good services. "
19 Jul 2019
Verified Rider
CHRISTINE BORNES
"Friendly driver"
16 Jul 2019
Verified Rider
CHRISTINE BORNES
"Friendly driver"
16 Jul 2019
Verified Rider
JOSHUA KEMP
"Nothing"
07 Jul 2019
Verified Rider
HARALD SLEIRE
"Not happy"
27 Jun 2019
Verified Rider
PAULA RIOME
"Very impressed with ease of booking and service will be using again."
25 Jun 2019
Verified Rider
LEON PRETORIUS
"Great service, ontime and very professional. Thank you!"
03 Jun 2019
Verified Rider
KIM MAY
"Nothing - all good. Thank you!"
24 May 2019
Verified Rider
LISA JARMAN
"We were told to call when we landed and in the arrivals hall . This was at 00:40 and no reply, called again and got a reply. Was told hw would be there in 20 minutes. We had to meet outside the ramp in the North Terminal - we then waited outside in the cold with a baby and two small children . Called at 1:05am with no answer at 1.07 called again and asked where he was, he said will be there in 5 minutes at 1:16 called no answer
He arrived at 1:20 - He apologised saying that the slip road was closed due to roadworks, but he should have known that earlier.
We expecting a meet and greet because of the young children"
14 May 2019
Verified Rider
STEPHEN OBRIEN
"Very efficient service, helpful driver who contacted us as we landed and very pleased with the vehicle."
09 May 2019
Verified Rider
ALBERT MULVANNY
"We arrived early and called to be picked up early - we were very pleased that this was possible.
Thanks for a great service"
24 Apr 2019
Verified Rider
ROB LESTER
"Driver punctual and very courteous. Thank you."
24 Apr 2019
Verified Rider
JOHN BREHAUT
"AN EFFICIENT AND PROFESSIONAL SERVICE - THANK YOU, I WILL USE IT AGAIN FOR CERTAIN."
08 Mar 2019
Verified Rider
EMILIE ASPELING
"The only problem was that the taxi arrived further down the street rather than outside the house so there was a slight confusion as to whether he had arrived. Otherwise great and on time"
04 Mar 2019
Verified Rider
SLAWOMIR KALUCKI
"Driver meet Us at home location as we were going to the Airport, helped with baggage at both ends, stopped close to trolleys, he was polite and professional, cant say any bad word about my experience, "
27 Feb 2019
Verified Rider
ANTHONY PUDNEY
"On collection from home - driver was over 40mins late - I made my flight with 2 minutes to spare - they were closing the door to the aircraft and I had to run through the terminal to catch the flight.
I tried calling to enquire where the driver was, but the phone cut off after being hold for a minute and a half.
On collection from the Airport the driver was again late collecting me - there was no meet and greet and I had to wait at the collection point.
I'm not fussed about the vehicle that collects me as long as it arrives on time. "
26 Feb 2019
Verified Rider
CATHERINE JONES
"The driver went above and beyond the call of duty to ensure he got my wife whose phone was not working. second time she has used this firm and both times received first class service. Highly recommend this firm."
31 Jan 2019
Verified Rider
LAURA
"Very good "
27 Jan 2019
Verified Rider
STEPHEN EASLEY
"The car was a very dated Peugeot partner (>135k on the clock), that was in very poor condition, the warning light was on permanently, and there was a high pitch whistling sound when gears were changed. This spoilt what was meant to be a really special Christmas treat. Also, your confirmation told me that the company I would be using was 'Platinum Cars', where in fact it was 'Crawley Taxis', but the driver gave me a card with 'City Taxis Gatwick'. I expect a refund of at least 50% of what was paid, as you are guilty of a serious case of misleading advertising and failing to deliver the advertised service, as defined by the Consumer Protection Act, and Supply of Services Act."
30 Dec 2018
Verified Rider
DARIO GREENE
"A good service thanks."
05 Dec 2018
Verified Rider
ANNETTE HIGHGATE
"Arrived 3 mins late but was very good, helped with my luggage and very polite"
28 Nov 2018
Verified Rider
PETER WALLACE SMAIL
"Over 15 minutes late... had to chase, different car came than requested... and value for money was disgraceful £20 for distance actually travelled what a joke!"
09 Nov 2018
Verified Rider
ROBERT GEARING
"This was a bad service. The taxi was booked for 5.45am and showed up at 6.15am. As we were going to Gatwick Airport for a flight, this added unnecessary stress to the day and could have resulted in us missing our flight. We would not use Platinum cars again.
"
23 Oct 2018
Verified Rider
PETER LAKE
"Unfortunately the driver was half an hour late"
22 Oct 2018
Verified Rider
JON SHERLOCK
"Driver never turned up.
Totally ruined the start of our holiday"
20 Oct 2018
Verified Rider
JAROSLAV PETRUSKA
"Proper service. Well done
Many thanks "
09 Oct 2018
Verified Rider
PHIL ALDRIDGE
"There was no meet and greet as we were collected from a private property. "
22 Sep 2018
Verified Rider
ALEX MORGAN
"Very helpful, quick service, able to adjust to times that suited me. Would definitely book again."
06 Jul 2018
Verified Rider
MICHAEL WARREN
"All good except turned up ten minutes late"
09 Jun 2018
Verified Rider
MARY WELLS
"Lovely driver, helped with bags both loading and unloading.
Many thanks
Mary Wells"
24 Apr 2018
Verified Rider
HOWARD PRIEST
"The taxi was 10 minutes late arriving which was bad as we had a flight to catch. The driver showed no care when handling our luggage."
03 Mar 2018
Verified Rider
KATE LEYSHON
"I had booked taxi online and payment taken and confirmed via email. I waited for taxi to arrive and it did not. I rang to enquire and was told.my booking didnt exist. I was angry and asked to be taken home as was on my own in Crawley industrial estate with no money and a lone female who has booked a taxi through their website and they hung up. I waited in the rain whilst trying to reconnect with company and no one answered. I was then really upset and scared and finally 40mins later I received a call to say a taxi was being Sent. The driver was lovely, saw I had been crying and was soaking and asked if I was ok and drove me home. I am at a loss how this happened and the way i was initially treated. I am glad I finally got home safe as I was genuinely worried for my safety. Not a nice experience at all."
16 Dec 2017
Verified Rider
MICHAEL ORILEY
"Excellent service from Bash, met a 1st time foreign visitor at LHR and ensured he got safely into his hotel. Kept in contact with us at everystep of the way and showed genuine care to ensure that everything went well.
Definitely very reliable for corporate/business customers and having such a dependable service means we dont have to worry about collecting visitors from the airports. Excellent communication and service. "
14 Dec 2017
Verified Rider
NORMAN MCQUITTY
"I was told in my booking this was meet and greet at airport arrivals at 1.30. No-one there and at 1.35 I got a phone call from the driver saying I had to come to drop off point. I said that this was supposed to be meet and greet at arrivals but he was adamant that this was not so and he was at drop off point. Not being conversant with the airport it was 1.50 before I located him. We was going to a funeral and fortunately we made it on time. Do I get a refund as I did not get what I paid for. My booking definitely said £34 -this includes meet and greet?"
06 Oct 2017
Verified Rider
DOUGLAS WALDRON
"Good taxi experience and helped with loading the luggage onto the taxi"
20 Sep 2017
Verified Rider
KEVIN CASEY
"On time very polite driver great start to holiday"
19 Sep 2017
Verified Rider
SARAH HAWKES
"Excellent service, prompt and friendly driver. Would not hesitate to use again"
06 Sep 2017
Verified Rider
MARCUS BROWN
"What's to say, 10 minute to Gatwick from my house. Driver was on time and courteous."
05 Sep 2017
Verified Rider
JOHN YARLETT
"We booked for return trips to and from Gatwick for the start and he end of a 2-week holiday to Cyprus. As we would be arriving back at 4am, we thought it would be a good idea to have a pre-booked taxi to get us home. By sheer good fortune, I was prompted to contact the taxi while we were waiting for our return flight and I was left with the firm impression that we had been completely forgotten about. After a bit of a faff, we did get a text from the taxi firm with the contact details for the driver before we had departed from Cyprus. Once we had landed at Gatwick and got to the meeting point, we were kept waiting for a little bit - not a huge amount of time but long enough for me to feel that we would've got home quicker if I had just gone to the taxi firm at Gatwick arrivals. So, my bottom line is that both drivers were absolutely fine, and I have no complaint about the taxis which were clean and comfortable. I wasn't happy about the return trip and I would think twice before booking one in the future."
03 Sep 2017
Verified Rider
MICHELLE THORNTON
"Very good service, its easy to set up and paid in advance so no need to worry on the day about payment. Our driver Bash was on time and even waited up when we was 2 hours delayed and didn't get in until 3am "
27 Aug 2017
Verified Rider
BRAD DUFFELL-CANHAM
"Razmy, our driver, was friendly and helpful. No collection from the airport arrivals hall like some services, but we found each other at the passenger drop-off zone."
24 Aug 2017
Verified Rider
IAN HEWITT
"A good service, thank you."
17 Aug 2017
Verified Rider
SALLY PALMER
"Journey to the airport was very good - driver was there on the dot and helped us with luggage. However on the way back it wasn't clear where the pick-up point was and the driver was about 15 mins late, although again he was very helpful with the luggage etc."
12 Aug 2017
Verified Rider
MARK THOMPSON
"Easy and reliable"
11 Aug 2017
Verified Rider
JOLANDA ADAMS
"Would definitely use agsin5"
30 Jul 2017
Verified Rider
JACK BUTCHER
"He was like one minute late but otherwise a great dude"
29 Jul 2017
Verified Rider
KATHY MCCARRON
"The driver arrived on time and was friendly."
24 Jul 2017
Verified Rider
SOPHIE HIBBERD
"Fab service, friendly driver would definitely use again :-)"
23 Jul 2017
Verified Rider
DICK KUYPERS
"On time, clean roomy car, friendly chap."
10 Jun 2017
Verified Rider
SAMANTHA VELLA CASSIA
"Excellent service!"
09 Jun 2017
Verified Rider
FRANCESCA WOODMAN
"Taxi was waiting before time stipulated. Very easy to book. Very good service."
22 May 2017
Verified Rider
GRAHAM SALMON
"As above 🙂 On time and nice driver."
22 May 2017
Verified Rider
PAL RAMANATHAN
"Excellent service!"
04 May 2017
Verified Rider
JUAN CARLOS OTERO NAVAS
"A disaster. Problems always. "
29 Apr 2017
Verified Rider
SARAH HARAM
"So pleased with this service. Easy to book on line & I paid in advance so didn't need to worry on the day. It was for a taxi after a wedding party so late at night & the driver was on time & friendly. I would definitely use again. Very reliable service & I had the confirmation on an email so knew the booking was secure."
16 Apr 2017
Verified Rider
SAMANTHA COLLINS
"Would use again"
27 Mar 2017
Verified Rider
PAUL LUFF
"Excellent service, I will use them again "
19 Feb 2017
Verified Rider
LUCY
"Excellent Service"
15 Jan 2017
Verified Rider
GILL ATKIN
"Great service and really easy to book on line"
15 Dec 2016
Verified Rider
NARELLE BENTLEY
"Pleasant driver courteous. Helpful and on time. "
12 Dec 2016
Verified Rider
JENNIFER BILLETT
"Fantastic experience, Very friendly and helpful driver. Perfect all round - thank you"
30 Nov 2016
Verified Rider
IAN HAY
"Called to apologise for late pick up"
28 Nov 2016
Verified Rider
FIONA BAILY
"I would like to pass my sincere thanks to the driver who collected us from Reigate heath Golf Club last night. i dropped an opened envelope containing my Christmas cash bonus from my boss on the way home. He searched the cab, found it, contacted me and arranged it's return for which I am extremely grateful. When I offered him a small cash thank you for his time, help and honesty he refused it. Thank you fantastic service will recommend to my friends and colleagues."
17 Dec 2016
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